Frequently Asked Questions:
What is a Lightroom preset?
Lightroom presets are one click filters to make your photo look a certain way or style. Presets make specific changes to an image. On average, our presets change 25-50 settings and are designed especially to help with little editing knowledge to achieve a professional look.
Which program / app do I need to use your presets?
All of our preset packages come in both desktop and mobile format, so you can use either Adobe Lightroom Classic for Desktop (OSX/Windows) or the free mobile app Lightroom CC for mobile.
Which version of Lightroom do I need?
The desktop presets will work with all Lightroom Classic CC. The mobile presets will work with the free Lightroom CC mobile app which you can find in your app store / play store.
For Mobile: Please keep in mind to update your app always to the latest version.
Can I use the presets for my smartphone pictures?
YES, you can use our presets for your smartphone pictures as long as they are either RAW or JPG/JPEG format.
How do I install the presets on my desktop?
To install the presets on your desktop (Mac/PC), please follow this instructions.
How do I install the presets on my mobile phone?
To install the presets on your mobile (iPhone/Android), please follow thisinstructions.
Where can I find my purchased items?
After your payment is processed you can find your items in your Piwmellow account. You will also receive an email with a link to download your items instantly.
Where can I find my invoice?
You can find your invoice in your Pixmellow account. We also send you an invoice by email after your payment is done.
How many times can I use the download link before it expires?
You are able to download your purchased product as many times as you want – the downloads are fully unlimited. If your download link does not work anymore - just email us at firstname.lastname@example.org
Can I use the presets for commercial purposes?
YES, you can use our presets for both personal and commercial projects. That means you can edit your photos for yourself or for your clients. But keep in mind that you cannot transfer the presets to your clients, you can only sell your end products. For more information please head over to our license page.
Can I resell the presets?
NO, You can't. All the Pixmellow items are intellectual property of Pixmellow and our sites. You cannot resell or redistribute any of our items without our written permission.
Can I request a refund?
Due to the digital nature of our products, we do not provide refunds once they have been purchased. This is the industry standard. If you have any questions about your purchase, please contact us – we will be happy to help you.
Not finding what you're looking for?
If you have another question or need any support, please contact us directly: email@example.com